9a9993 Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how your information is collected, used, and protected.
9a9993 ("we", "our", "platform") places the highest importance on the privacy of users in Bangladesh. This privacy policy tells you what types of information we collect when you use our website, create an account, or use our services, how we use it, and how we keep it secure. We value your trust and commit that your information will never be shared with third parties for misuse.
1. Information Collection
When you register on the 9a9993 platform or use our services, we collect various types of information. Collecting this information is necessary to provide you with a safe, fair, and personalised experience.
Personal Identity Information
At the time of registration, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Valid email address
- Mobile number (for bKash, Nagad, or Rocket verification)
- Username and password
Financial Information
To manage transactions, we collect:
- bKash, Nagad, or Rocket number
- Deposit and withdrawal history
- Transaction amounts and timestamps
- Payment method confirmation details
Complete payment details are never stored on our servers — only reference information is retained.
Technical Information
Information collected automatically while you use the platform:
- IP address and device information
- Browser type and version
- Operating system information
- Login time and session details
- Website browsing patterns
Gaming Activity Information
To improve your gaming experience, we collect:
- Play history and preferred games
- Bonus usage and wagering activity
- Win and loss records
- VIP level progression details
2. Purpose of Information Use
9a9993 uses your information only for legitimate and specific purposes. We never use your information for unnecessary reasons.
Account Management
Your information is used to keep your 9a9993 account active, ensure security, and verify logins. It is also used to verify age and confirm that only users aged 21 or above are using the platform.
Transaction Processing
Financial information is used to accurately process your deposits and withdrawals via bKash, Nagad, and Rocket. This includes ensuring compliance with the minimum deposit of ৳100 and the minimum withdrawal of ৳800.
Service Quality Improvement
Information is analysed to personalise your gaming experience, recommend new games and features, and provide VIP programme benefits. This information is also used to correctly deliver weekly cashback across the three VIP levels: Bronze, Silver, and Gold.
Security and Fraud Prevention
Technical information is used to detect unauthorised account access, suspicious transactions, and any form of fraud. This is essential for keeping your funds and personal information secure.
Customer Service
Information is used to resolve your issues quickly through our 24/7 Bengali live chat service and to maintain a history of communication via email.
3. Information Storage and Security
9a9993 follows the highest technical standards to protect your information. Our security measures are continuously updated.
SSL Encryption
All platform communications are protected by 256-bit SSL encryption. Every piece of information sent from your browser to our servers is transmitted in an encrypted state.
Secure Servers
Your information is stored in secure data centres accessible only to authorised personnel. Regular security audits are conducted.
Data Retention Period
All information is retained for as long as your account remains active. After account closure, information is retained for a specified period in accordance with regulatory obligations.
4. Information Sharing
9a9993 does not sell your personal information to any third party for commercial purposes. However, there are specific situations where sharing information may be necessary.
Payment Service Providers
Only the information required to complete transactions via bKash, Nagad, and Rocket is shared with those service providers. This information is shared solely for the purpose of verifying and completing transactions.
Legal Obligations
If we are legally required to provide information as part of a court order, government investigation, or legal process, we may do so. In such cases, we provide only the minimum information necessary.
Technology and Service Partners
Game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming) receive only the minimum information necessary to operate the games. They do not have access to your financial information.
Commitment Not to Share with Third Parties
Your information is not sold or transferred to advertising agencies, data brokers, or any other commercial entities. This is a firm policy of 9a9993.
5. Cookies Policy
The 9a9993 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the site.
Essential Cookies
These cookies are essential for keeping login sessions active, managing security tokens, and maintaining core platform functions. They cannot be disabled.
Performance Cookies
These cookies are used to understand which parts of the site are used most, page loading times, and where errors occur.
Preference Cookies
These cookies help remember your language preference, game settings, and other personalised options.
Cookie Controls
You can disable cookies in your browser settings. However, please note that disabling essential cookies will prevent some important platform features from working.
6. Your Rights
As a 9a9993 user, you have certain rights over your own information. We respect these rights and fulfil your requests as quickly as possible.
Right to Know
You have the right to know what information we hold about you. You can contact us at any time to request a copy of your information.
Right to Correction
If any information we hold about you is incorrect, you can request that it be corrected. Corrections can be made directly through account settings or via our live chat.
Right to Deletion
In certain circumstances, you can request that your information be deleted. Please note, however, that some information may need to be retained for a specific period due to legal obligations or security reasons.
Right to Object to Data Processing
You have the right to object to certain types of information processing, particularly in relation to marketing communications. To opt out of such communications, email [email protected].
Right to Data Portability
You can request to receive your information in a common, machine-readable format. We will make every effort to fulfil this request.
7. Protection of Minors
Age Verification Process
At the time of registration, the date of birth is verified to confirm that the user is at least 21 years of age. Additional identity verification may be requested in cases of doubt.
Discovery of a Minor's Information
If we become aware that a person under the age of 21 has created an account, that account will be closed immediately and all collected information will be deleted. Parents or guardians may contact us about this matter at [email protected].
8. Policy Changes
Change Process
9a9993 may update this privacy policy from time to time. For any significant changes, we will send a notification to the registered email address and announce it clearly on the website.
Date of Changes
The date of the most recent update will always be displayed at the top of this page. Continued use of the platform after a policy change will be taken to mean that you have agreed to the updated policy.
Previous Versions
If you wish to review a previous version of the privacy policy, please contact our support team. We are able to provide versions from a certain period in the past.
9. Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our team is always ready to assist you.
Live Chat Support
For the fastest assistance, use our 24/7 Bengali live chat. Our trained team can answer any privacy-related questions you have right away.
Visit the site and start a chat directly.
Email Contact
For detailed privacy-related requests, data deletion applications, or requests for a copy of your information, please email:
Responses are typically provided within 24 to 48 hours.